Customer Service Executive (Remote)

Tandem is Hiring

Job Info:

• Company Tandem
• Position Customer Service Executive (Remote)
• Location Remote Cardiff, UK
• Source EchoJobs
• Published February 16, 2026
• Category Customer
• Type Full-Time
• Salary $32k - $32k

Your Impact: Building a more sustainable tomorrow

As a Customer Service Executive at Tandem your focus will be on:

• Build trust with customers, providing tailored information and managing inbound communication related to servicing and arrears.
• Ensure accurate issuance of regulatory documentation (e.g., statements, redemption quotes).
• Identify and refer issues requiring specialist handling (complaints, vulnerability, fraud).
• Handle customer complaints, investigating and resolving with a focus on fairness.
• Support vulnerable customers and address their specific needs with care.
• Signpost customers who have expressed being in position of financial difficulty to our collections teams, helping them find realistic repayment solutions.
• Ensure compliance with Company standards, FCA regulations, and customer treatment principles.
• Maintain competence through ongoing training and stay updated on regulatory changes.
• Contribute to company objectives, promoting fair customer outcomes and best

We’d love to hear from you if you are:

• Team player willing to go the extra mile and handle high call volumes efficiently.
• Positive can-do attitude with a flexible approach to meet business needs.
• Excellent organisational skills to manage tasks in a fast-paced environment.
• Honest, reliable, and committed to delivering high-quality service.

It would be great, but not essential if you have:

• Experience in financial services, with a strong understanding of relevant regulations and success in customer service and arrears management.
• Proven ability to manage arrears, apply forbearance measures, and identify vulnerable customers.
• Knowledge of FCA rules (including CONC), CCA, GDPR, and delivering fair customer outcomes.
• Understanding of how individual performance impacts wider company objectives in arrears collection.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday
• Take part in a fundraising event > Tandem will match up to £200 a year
• Have renewable energy at home > receive an additional 1-day annual leave
• Drive an electric car > receive £500 towards a home charger
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet

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