Ecommerce Advisor

TL;DR

Ecommerce Advisor: Handling customer queries across phone, email, and live chat, and acting as a trusted ecommerce partner by advising on best practices and identifying opportunities for business retention and growth with an accent on personalised support and effective issue resolution. Focus on promoting hirify.global as a trusted partner and managing inbound cancellation requests.

Location: Hybrid in the United Kingdom

Company

hirify.global is a fast-growing company providing ecommerce products and services.

What you will do

• Handle inbound customer queries via phone, email, and live chat.
• Provide personalised support across our ecommerce products and services.
• Help customers resolve issues quickly and effectively.
• Offer advice on ecommerce best practices to support customer success.
• Proactively identify opportunities to upsell and retain customers.
• Manage inbound cancellation requests, using questioning and retention tools to retain business.

Requirements

• A positive, proactive personality with strong communication and interpersonal skills.
• Experience probing, questioning, and influencing to solve problems.
• Knowledge of websites and ecommerce.
• English: B2 required

Nice to have

• Call centre experience.
• Knowledge of HTML/CSS.

Culture & Benefits

• Competitive salary and benefits.
• 25 days holiday plus your birthday off.
• Private medical insurance (Bupa) and health cash plan.
• Life assurance, income protection, enhanced parental leave, and family wellbeing support.
• Perkbox discounts and perks.
• Generous pension contributions.
• Hybrid working model with remote flexibility.