Customer Support Specialist (Fintech)

TL;DR

Customer Operations Executive (US Loans): Connecting with new customers and managing critical operation processes to ensure a seamless and positive experience for US loan applicants. Focus on verifying information, ensuring responsible lending, and coordinating with internal teams to drive the success of the US Loans program.

Location: Hybrid in London, UK with required 3-week in-office training in London. Shift 1 allows remote on Mondays and Fridays; Shift 2 is fully remote within a UK-centric schedule aligned with US operating hours.

Salary: £30,000–£39,000 per year

Company

hirify.global is a profitable fintech unicorn founded in 2014, building technology to help people get credit and save money through loans, credit cards, and car finance.

What you will do

• Interact with loan applicants via phone, email, and chat to resolve issues and answer questions.
• Support applicants in completing loan applications and receiving funds efficiently.
• Verify applicant information to ensure responsible lending in line with policies.
• Coordinate with internal teams and external partners for the US Loans program.
• Suggest improvements to processes or product features and share customer feedback.
• Handle customer dissatisfaction and complaints according to escalation procedures.

Requirements

• At least 2 years in a customer-facing role with a track record of helping others.
• Excellent written and verbal communication, active listening, and rapport-building skills.
• Ability to handle conflict gracefully and maintain composure.
• Comfortable with technology and quick to learn new software.
• Open to feedback, eager to improve, and adaptable to change.
• Ability to work rotating weekly shifts aligned with US operating hours (12 PM–9 PM UK time or 2 PM–11 PM UK time).
• Availability for 3 weeks of in-office training in London, UK.

Nice to have

• University degree.
• Previous experience in financial services or consumer lending.
• Familiarity with US-based work environments and customer expectations.

Culture & Benefits

• Opportunity to scale a successful fintech company.
• Best-in-class compensation, including equity.
• Hybrid working with remote Mondays and Fridays (company-wide).
• In-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday.
• Private health insurance.
• 25 days annual leave plus 8 UK holidays (US holidays + Christmas day guaranteed).

Hiring process

• Application and completion of questions.
• Intro call with Talent Team.
• Role-specific interview.
• Final stage interview with Head of Department.