Senior Operations Manager, Implementation Analyst (Revenue Cycle Management)

TL;DR

Senior Operations Manager, Implementation Analyst (Revenue Cycle Management): Defining critical business processes and ensuring efficient, timely execution of client onboarding within the Revenue Cycle Management domain with an accent on scalability and seamless client experience. Focus on breaking down complex business problems, driving operational metrics, and overseeing the entire project management process for hyper-growth challenges.

Location: On-site in Mountain View, CA

Salary: $120,000–$160,000

Company

hirify.global is a fast-growing health tech startup focused on simplifying healthcare through a suite of AI solutions for clinical documentation, provider copilots, and revenue cycle management, powering over 500,000 clinicians nationwide.

What you will do

• Ensure efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders to provide an exceptional customer experience.
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
• Break down challenging business problems and own their execution and outcomes.
• Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics.
• Drive operational metrics (process throughput, defect rate, etc.) and proactively solve emerging business problems.

Requirements

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Comfortable working with data and proficiency in SQL and Excel.
• Expertise in project management, deploying multiple projects in a fast-paced environment.
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning with best practices.
• Experience working cross-functionally with sales, operations, and engineering teams to address client needs.

Nice to have

• Proficiency in Retool and Google Suite.
• Experience in the RCM (Revenue Cycle Management) space.

Culture & Benefits

• High-visibility, high-impact, high-autonomy role with opportunities for rapid growth and expanded responsibility.
• Opportunity to join a diverse team committed to fostering an inclusive environment.
• Committed to providing reasonable accommodations to all applicants throughout the application process.
• Offers equity as part of compensation.