Head of Product Operations (AI)

TL;DR

Head of Product Operations (AI): Drives operational excellence at the intersection of R&D and Customer Support and Operations, redefining how Gusties and AI work together to deliver better outcomes for customers. Focus on shaping AI-era methods, integrating human + AI systems, and developing Product Operations Managers.

Location: Hybrid role based in Denver, San Francisco, New York, Seattle, or other approved US remote locations, with 2-3 days per week in office for those based in office cities.

Salary: $189,000–$265,000/yr

Company

hirify.global is a product company providing payroll, health insurance, 401(k)s, and HR services to small businesses across the US.

What you will do

• Partner with R&D and CX leadership to align product and service strategies for exceptional customer and agent experiences.
• Shape next-generation human service roles in an AI-first world, fostering AI fluency and responsible adoption.
• Lead, coach, and develop the Product Operations Managers team.
• Obsess over customer experiences and outcomes, using data and insights to advocate for customer needs.
• Integrate software, people, and processes into cohesive, end-to-end systems with R&D.

Requirements

• 10+ years of experience in product operations, program management, or related functions, including 5+ years leading teams.
• Proven success leading large-scale, cross-functional initiatives in high-growth or transformation environments.
• Demonstrated experience shipping AI-infused services with measurable impact.
• Experience shaping product, service, and operational experiences that blend human, software, and AI capabilities.
• Exceptional communicator and relationship builder, with deep empathy for customers and internal teams.
• Work from office 2-3 days per week for those based in Denver, San Francisco, New York, or Seattle.
• Secure, reliable, and consistent internet connection required for remote work.

Culture & Benefits

• Support for more than 400,000 small businesses across the country.
• Commitment to building a workplace that represents and celebrates customers.
• Comprehensive Total Rewards philosophy.
• Proud to be an equal opportunity employer committed to diversity and inclusion.
• Provides reasonable accommodations for qualified individuals with disabilities.