French Speaking Support Specialist (Hospitality)

TL;DR

French Speaking Support Specialist (Hospitality): Assisting hospitality industry customers with a wide variety of requests from general education to hardware/software investigation with an accent on providing excellent customer support via phone, chat, and email. Focus on consistent troubleshooting, identifying and resolving customer issues, and escalating product bugs to the Quality Assurance team.

Location: Remote (Global)

Company

Lightspeed is a cloud commerce platform empowering retail, hospitality, and golf businesses worldwide to innovate, simplify, scale, and provide exceptional customer experiences.

What you will do

• Be the first point of contact for hospitality customers, providing assistance for general education and hardware/software issues.
• Investigate, troubleshoot, test, and resolve issues faced by hospitality customers during service.
• Maintain Lightspeed's Gold Class standard for support via phone, chat, and email.
• Document, track, and resolve customer interactions within support platforms.
• Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team, tracking through to resolution.
• Advocate for product and service improvements and operate within a flexible roster/schedule.

Requirements

• Previous customer service experience and/or technical support.
• Strong attention to detail with an emphasis on providing an exceptional customer experience.
• Excellent verbal and written communication skills in French & English.
• Basic experience using common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.
• Please make sure to apply with a CV in English.

Nice to have

• Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms.
• Experience or knowledge of the Hospitality industry.
• Experience supporting a SaaS product or an iOS application.
• Computer networking experience or interest.
• Working knowledge of Mac OS and basic knowledge of HTML/CSS.

Culture & Benefits

• Unlimited Annual Leave with the company's PTO scheme.
• 400€ annually towards Health and Wellbeing, including dental, private healthcare, and optical cover.
• Opportunity to join a growing team in a fast-paced, high-growth company.
• Work with a team of incredibly talented and forward-thinking people who value hard work.
• Amazing benefits and perks, including equity for all Lightspeeders.
• Commitment to creating an inclusive and barrier-free workplace; accommodations available on request for candidates during the selection process.