Technical Support Specialist (French)

TL;DR

Technical Support Specialist (French): Providing exceptional technical customer support for a reservation software platform with an accent on handling inbound/outbound support issues via emails and phone calls. Focus on understanding client needs, problem-solving, and contributing to help documentation.

Location: This role is based in Denver, CO, with a hybrid-friendly work format. Candidates must be authorized to work in the United States for this position.

Salary: $21.90/hour

Company

hirify.global is the world’s leading and largest reservation software for tours, activities, and attractions, empowering over 20,000 global businesses.

What you will do

• Become an expert hirify.global user and stay updated on all new feature releases.
• Handle inbound and outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding the issue, and problem-solving with customers.
• Communicate across teams to ensure client needs are met.
• Provide valuable feedback to the product team.
• Contribute to hirify.global help documentation and improve operating procedures.

Requirements

• Fluent in English and French (both written and spoken).
• Genuinely committed to delivering best-in-class customer and technical support.
• Able to work closely and effectively with others.
• Patient, curious, detail-oriented, and eager to problem-solve.
• An excellent verbal and written communicator.
• Shift flexibility with five 8-hour shifts per week (Monday – Sunday).
• Must be authorized to work in the United States for this position.

Culture & Benefits

• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefits including 22 weeks paid parental leave and extended care leave.
• 401k with employer matching.
• Social hours, events, and team-building opportunities.
• Educational opportunities and wellness benefits (Headspace subscription).
• Work-from-home assistance and hybrid-friendly environment.
• Paid volunteer hours.