Customer Onboarding Specialist (DACH)

TL;DR

Customer Onboarding Specialist (DACH): Managing the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training with an accent on ensuring a seamless and positive client experience. Focus on conducting personalized training sessions, addressing client questions, and collaborating with cross-functional teams to drive product improvements.

Location: Remote within Europe. Requires German native, Italian and English professional fluency.

Company

hirify.global is building the future of hospitality tech, offering a B2B SaaS solution to help lodging providers boost revenues and direct bookings, backed by top international investors and recognized as one of Italy's Top 10 LinkedIn Startups.

What you will do

• Manage the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training.
• Conduct personalized training sessions and webinars to educate clients on effective use of hirify.global’ solutions.
• Serve as the primary point of contact for new clients during their onboarding journey, addressing questions and providing solutions.
• Create and maintain onboarding documentation, guides, and resources, updating materials based on feedback and product updates.
• Collaborate with Sales, Customer Success, and Product teams to ensure a cohesive onboarding experience and provide feedback for product enhancements.

Requirements

• Strong background in client onboarding, customer success, or a related role within the tech or SaaS industry.
• Ability to manage multiple onboarding projects simultaneously and prioritize tasks.
• Excellent verbal and written communication skills to convey complex information clearly.
• Demonstrated ability to think critically, solve problems proactively, and manage client relationships effectively.
• German native, Italian and English professional fluency.

Nice to have

• Previous experience in the hospitality industry.

Culture & Benefits

• Work in a small, top-performing, fast-moving team where individual contributions are highly valued.
• Enjoy a collaborative environment free from jerks and ego-maniacs, fostering growth and learning.
• Opportunity to join one of Europe's best travel-tech sales teams.
• Freedom to make bold choices, learn from mistakes, and continuously grow by challenging the status quo.
• Remote working with frequent opportunities for team meetups and unforgettable team-building events.