Customer Onboarding Specialist (DACH)

TL;DR

Customer Onboarding Specialist (SaaS): Managing the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training with an accent on ensuring clients have a smooth and positive experience. Focus on tailoring training to meet client needs, providing timely solutions, and collaborating with cross-functional teams for product improvements.

Company

hirify.global is building the future of hospitality tech with a SaaS solution that helps lodging providers boost revenues and get more direct bookings.

What you will do

• Manage the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training.
• Conduct personalized training sessions and webinars to educate clients on how to use solutions effectively.
• Serve as the primary point of contact for new clients during onboarding, addressing questions and providing timely solutions.
• Create and maintain onboarding documentation, guides, and resources to help clients navigate the platform.
• Work closely with cross-functional teams to ensure a cohesive onboarding experience and drive product improvements.

Requirements

• Strong background in client onboarding, customer success, or a related role within the tech or SaaS industry.
• Ability to manage multiple onboarding projects simultaneously and prioritize tasks.
• Excellent verbal and written communication skills.
• Demonstrated ability to think critically and solve problems proactively.
• Previous experience in the hospitality industry would be a big plus.
• German native, Italian and English professional fluency.

Culture & Benefits

• Work in a small and top-performing team with remote working options and frequent opportunities to meet up.
• Join one of the best travel-tech sales teams in Europe with opportunities for growth.
• An environment where mistakes are allowed, and your voice matters.
• Continuous growth, challenging the status quo, and renewing sales processes.
• Fun and enriching experiences with unforgettable team-building events.
• Work with the best software to automate repetitive tasks.