Technical Support Engineer (Integrations)

TL;DR

Technical Support Engineer (Integrations): Providing technical support and troubleshooting across hirify.global’s Accounting Transformation Platform and its integrations with an accent on ERPs, Cloud Storage Providers, and SSO Identity Providers. Focus on troubleshooting error messages, performing technical configurations, and contributing to the Knowledge Base.

Location: This role has a requirement of working in office 3 days per week (Tuesday - Thursday). Must be based in Los Angeles, California or Chicago, Illinois. Visa sponsorship is NOT available at this time

Salary: $60,000 - $90,000

Company

hirify.global is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants.

What you will do

• Own support cases from customers, applying proper prioritization and delivering clear and effective solutions.
• Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and sharing technical resolutions.
• Perform technical configuration work to optimize customer environments, ensuring successful outcomes.
• Handle L1, L2, and L3 support cases related to integrations such as ERPs, Cloud Storage Providers, and SSO Identity Providers.
• Utilize internal admin tools to retrieve and modify account data and provide hands-on assistance within customer environments.
• Leverage technical tools like session replay, log analysis, developer tools, and API clients to perform deep-dive troubleshooting.

Requirements

• 2+ years of experience in Technical Support, IT, or a related technical field.
• High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
• Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
• Strong technical aptitude with the ability to quickly gain proficiency in complex products.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Visa sponsorship is NOT available at this time

Nice to have

• Experience working in a B2B SaaS environment, particularly in fintech or enterprise software.
• Experience with ticketing systems for case management and escalation processes.
• Experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
• Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts.
• Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).

Culture & Benefits

• Competitive and elaborate Benefits Package including Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation.
• Regularly rated as a Best Place to Work.
• Values are Unwaveringly Authentic, Ambitious with Integrity, Empowered to Grow, Committed to Collaboration, and Customer Obsessed in All Ways.