Support Engineer (Networking)

TL;DR

Support Engineer (Networking): Solving technical issues and providing high-quality support to users, resolving a wide range of configuration and networking challenges. Focus on managing a high-velocity ticket queue, maintaining CSAT scores, and troubleshooting complex networking issues across multiple operating systems.

Location: Remote (Canada)

Salary: 105,860–132,660 CAD

Company

hirify.global is building software that securely interconnects people and their devices, protecting networks and enabling easy access to internal tools.

What you will do

• Act as the primary technical resource for the free user community, resolving configuration and networking challenges.
• Manage a high-velocity ticket queue with a focus on quick response and resolution times.
• Drive positive user outcomes and maintain high CSAT scores through clear and accurate technical guidance.
• Balance a high volume of daily ticket replies while maintaining technical depth for complex networking issues.
• Partner cross-functionally to identify recurring friction points and advocate for user experience improvements.

Requirements

• 1–4+ years of experience in a technical support or customer-facing role with a track record of solving technical problems.
• Demonstrate a natural tinkerer’s mindset and deep curiosity for how things work, shown through personal projects or open-source contributions.
• Possess a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing.
• Proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS’s.
• Familiarity with Jira and Slack for internal workflows and team/customer communication.
• Exhibit excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity.

Culture & Benefits

• An inclusive, flexible environment that values diverse voices and backgrounds.
• Competitive total compensation package including base salary and equity.
• Comprehensive group benefits with no waiting period for health, vision, and dental coverage.
• Remote-first company with options for co-working spaces and virtual/in-person social events.
• Opportunities to connect with other team members at annual company retreats or individual travel budgets.
• $1500 USD annually for professional development, mentorship, and coaching.
• Flexible paid time off program that supports work-life integration.
• Build-your-own home office setup including a company-owned laptop, monthly internet reimbursement, and $1000 USD for workstation customization.
• Generous parental leave program from the first day, with top-ups for up to 26 weeks.