Senior UC Engineer (Unified Communications)

TL;DR

Senior UC Engineer (Unified Communications): Responsible for the global architecture, design, and reliability of Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud environments with an accent on Cisco collaboration technologies and cloud-based services like Microsoft Teams, WebEx, and Zoom. Focus on ensuring these mission-critical services meet extremely high availability, performance, and consistency standards worldwide, and leading the integration of cloud UC platforms with on-prem infrastructure at global scale.

Location: Hybrid role based out of our Nashville office.

Salary: $142,000–$168,000 annually.

Company

hirify.global is a leading global entertainment and sports agency, distinguished by its culture of collaboration and exceptional client service.

What you will do

• Own and define the global architecture for Unified Communications services and supporting infrastructure across various environments.
• Design, deploy, and support enterprise-scale Unified Communications platforms, focusing on Cisco collaboration technologies and cloud-based services.
• Serve as a senior technical escalation point for complex UC issues across global environments, including call routing, signaling, and media quality.
• Lead the integration and coexistence of cloud UC platforms (Microsoft Teams, Zoom, Webex) with on-prem Cisco infrastructure globally.
• Partner with Network and Infrastructure teams to align UC architecture with LAN, WAN, Wi-Fi, VPN, cloud networking, QoS, and firewall standards.
• Develop, own, and manage Features and user stories within an Agile delivery model, translating business and technical requirements into actionable work.

Requirements

• 12+ years of experience in Unified Communications engineering within a large enterprise or global environment.
• CCNA Collaboration certification.
• Microsoft 365 Certified: Teams Administrator Associate.
• Deep hands-on expertise with Cisco UC platforms, including CUCM, Unity Connection, E911, UCCX, Expressway, Zoom, Webex, Cisco Jabber, and Cisco RoomOS devices.
• Strong experience supporting cloud-based UC platforms, including Microsoft Teams, in hybrid enterprise environments.
• Strong networking fundamentals with proven experience designing and supporting real-time communications across complex global networks.
• Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent professional experience.

Nice to have

• Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent.
• Microsoft certifications related to Microsoft Teams or cloud collaboration platforms.
• Experience leading or supporting global UC migrations, coexistence strategies, or platform transitions.
• Familiarity with UC monitoring, analytics, and management platforms.
• Experience working within an Agile framework, including developing Features and user stories and managing work through Jira or similar tools.

Culture & Benefits

• Eligible for benefits and discretionary bonus.
• Committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of various protected characteristics.
• Complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.