Enterprise Application Support Manager (ERP)

TL;DR

Enterprise Application Support Manager (ERP): Leading the support, optimization, and strategic management of global enterprise applications with an accent on enhancing financial reporting, internal controls, processes, and operational efficiency. Focus on managing cross-functional financial systems projects, overseeing 1st line support, and ensuring compliance with U.S. GAAP and Sarbanes-Oxley.

Location: Mesa, Arizona

Company

hirify.global is seeking a strategic and technically skilled Enterprise Application Support Manager to lead the support, optimization, and strategic management of our global enterprise applications.

What you will do

• Lead support, optimization, and strategic management of global enterprise applications (Oracle Fusion ERP, FCCS, PBCS, BlackLine, Salesforce, ServiceNow).
• Collaborate with accounting and finance teams to understand business needs and implement solutions.
• Manage cross-functional financial systems projects to ensure U.S. GAAP and Sarbanes-Oxley compliance.
• Oversee 1st line support for financial applications, ensuring quick issue resolution and minimal downtime.
• Manage day-to-day support, availability, reliability, and performance of enterprise applications.
• Manage incident, problem, and change management processes aligned with ITIL best practices.

Requirements

• Bachelor’s degree (preferably in Accounting, Finance, Business, or related field).
• Minimum 6 years of relevant business and technology experience.
• Minimum 6 years of working knowledge of core accounting/finance functions (accounts payable, general accounting, working capital management, cash applications, revenue management, billing, financial reporting, payroll).
• Minimum 6 years of experience supporting enterprise-level applications in a highly complex environment.
• Exposure to a variety of general ledger and Enterprise Resource Planning (ERP) applications, including Oracle Fusion configurations (FCCS, PBCS).
• Project management experience with a track record of meeting expectations.
• Strong interpersonal, communication, problem-resolution, and analytical skills.

Nice to have

• CPA preferred.

Culture & Benefits

• Focus on high performance, accountability, customer focus, and cultivating innovation.
• Champion integrity, ethical behavior, and demonstrate good judgment.
• Lean into courageous conversations, decisions, and actions that move the business forward.
• Value collaboration, diversity, engaging work environments, and people development.