Customer Support Consultant

TL;DR

Customer Support Consultant: Delivering outstanding customer support via phone calls, chats, and emails, building strong customer relationships with an accent on careful handling of sensitive customer data. Focus on proactive problem-solving and applying the latest customer happiness practices to ensure customer satisfaction.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Maintain a deep understanding of client solutions and meet KPI targets.
• Communicate with developers and cross-functional specialists.
• Handle sensitive customer data with care and security.

Requirements

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level.
• Experience in customer support for at least 6 months.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience with CRM systems.

Culture & Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm CET.
• Inclusive international environment.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.