Mixed Methods User Experience Researcher III (AI)

TL;DR

Mixed Methods User Experience Researcher III (AI): Designing and executing mixed methods UX research to inform product decisions for global travel experiences with an accent on integrating user insights into product development and translating findings into actionable recommendations. Focus on analyzing complex data sets, advocating for user-centered design, and applying AI/ML concepts to real-world products.

Location: This position is based in the United States and can be located in New York, Seattle, or Austin, with a flexible work model from these offices.

Salary: $149,000.00–$208,500.00 (New York)

Company

hirify.global is a travel technology corporation powering global travel through cutting-edge solutions for travelers and partners.

What you will do

• Design and execute mixed methods user experience research using qualitative and quantitative approaches.
• Collaborate with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.
• Analyze complex data sets and translate findings into actionable recommendations that drive improved user experiences.
• Develop and communicate research plans, methods, and findings to stakeholders at multiple levels.
• Advocate for user-centered design principles, ensuring diverse user needs are represented across products and features.
• Familiarity with and application of AI/ML concepts to real-world products.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field; or equivalent related professional experience.
• 5+ years of relevant professional experience.
• Proven experience conducting both qualitative and quantitative user research across products or services.
• Ability to synthesize and present research insights to multidisciplinary teams and influence product direction.
• Must have US work authorization (hirify.global participates in E-Verify).

Nice to have

• Advanced knowledge of mixed methods research techniques, including survey design, usability studies, in-depth interviews, and statistical analysis.
• Experience integrating research into agile, fast-paced product development environments at scale.
• Experience leveraging AI-powered research tools or applying AI/ML approaches to user research.

Culture & Benefits

• Full benefits package including exciting travel perks, generous time-off, and parental leave.
• Flexible work model with career development resources to fuel passion for travel.
• Commitment to an open culture where everyone belongs and differences are celebrated.
• Wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
• Recognized as a Best Place to Work on Glassdoor in 2024 and for award-winning culture.