Customer Success Executive (AI)

TL;DR

Customer Success Executive (AI): Leading the implementation, operationalization, and scaling of AI solutions within client healthcare systems with an accent on post-sale execution, measurable outcomes, and strong adoption. Focus on building robust client relationships, aligning solutions with clinical workflows, and driving durable change in real-world clinical environments.

Location: Candidates must be based in Ohio and be able to travel to a client site in Columbus weekly (3 days per week). Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare, focused on building the world's first healthcare-only, safety-focused LLM.

What you will do

• Serve as an onsite implementation and customer success lead, spending multiple days per week at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of AI solutions, ensuring ongoing adoption and measurable success.
• Collaborate with internal teams (product, sales, engineering) to relay client feedback, influence roadmap priorities, and improve user experiences.

Requirements

• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite and operate autonomously.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first, transforming patient outcomes at a global scale.
• Work with a team co-founded by physicians, hospital leaders, AI pioneers, and researchers from top institutions.
• Backed by leading healthcare and AI investors, with significant funding and valuation.
• Opportunity to build alongside experts who have improved care, advanced science, and built world-changing technologies.