Head of KYCB Operations (Fintech)

TL;DR

Head of KYCB Operations (Fintech): Leading and scaling KYCB operations across Southern Europe (Italy, Spain, Portugal) for a finance workspace, adapting global standards to local regulatory requirements. Focus on driving operational performance, managing managers, and overseeing BPO relationships for compliance and customer satisfaction.

Location: Hybrid role, based in Milan, Barcelona, or Paris. The role focuses on operations across Southern Europe (Italy, Spain, and Portugal).

Company

hirify.global is a rapidly growing European finance workspace, serving over 600,000 customers with business-class financial tools.

What you will do

• Lead and scale KYCB operations for Italy, Spain, and Portugal, ensuring compliance with local regulations.
• Manage and develop a team of Team Leads, fostering high performance and growth.
• Drive operational performance to achieve targets for conversion, compliance, and customer satisfaction.
• Partner with the Managing Director to align operational execution with Southern European strategic growth goals.
• Oversee BPO relationships and external partners, especially for the Italian market.

Requirements

• ~10+ years of professional experience, with at least ~3 years managing people managers.
• Strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations.
• Experience managing BPO partners and scaling operations in a high-growth environment.
• Structured problem-solver capable of navigating complex regulatory frameworks.
• Fluent in English and Italian (C1 equivalent). Proficiency in Spanish or Portuguese is a strong plus.

Culture & Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package and meal vouchers.
• Public transportation reimbursement and health insurance.
• Employee well-being initiatives (Moka Care, sports/wellness offers).
• Progressive disability and parenthood policy; childcare benefits.
• Monthly team events.

Hiring process

• Interviews with Talent Acquisition Manager and future managers.
• Remote or live exercise to demonstrate skills.
• Process averages 20 working days; offers within 48 hours.