Head of KYCB Operations (Fintech)

Формат работы

hybrid

Тип работы

fulltime

Грейд

head

Английский

Страна

France/Spain/Portugal +1 еще

Описание вакансии

Текст:

TL;DR

Head of KYCB Operations (Fintech): Leading and scaling KYCB operations across Southern Europe (Italy, Spain, Portugal) for a finance workspace, adapting global standards to local regulatory requirements. Focus on driving operational performance, managing managers, and overseeing BPO relationships for compliance and customer satisfaction.

Location: Hybrid role, based in Milan, Barcelona, or Paris. The role focuses on operations across Southern Europe (Italy, Spain, and Portugal).

Company

hirify.global is a rapidly growing European finance workspace, serving over 600,000 customers with business-class financial tools.

What you will do

Lead and scale KYCB operations for Italy, Spain, and Portugal, ensuring compliance with local regulations.
Manage and develop a team of Team Leads, fostering high performance and growth.
Drive operational performance to achieve targets for conversion, compliance, and customer satisfaction.
Partner with the Managing Director to align operational execution with Southern European strategic growth goals.
Oversee BPO relationships and external partners, especially for the Italian market.

Requirements

~10+ years of professional experience, with at least ~3 years managing people managers.
Strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations.
Experience managing BPO partners and scaling operations in a high-growth environment.
Structured problem-solver capable of navigating complex regulatory frameworks.
Fluent in English and Italian (C1 equivalent). Proficiency in Spanish or Portuguese is a strong plus.