Head of Operations Americas (Edtech)

TL;DR

Head of Operations Americas (Edtech): Orchestrating and optimizing operational processes across US and LatAm markets, with an accent on aligning local business teams with centralized operational teams and HQ disciplinary leadership. Focus on translating global principles into effective local execution, identifying inefficiencies, and fostering a high-performance culture in a fast-growing environment.

Location: Office relocation to CDMX is required. The role is based in Mexico City and responsible for US and LatAm markets, with HQ in Spain.

Company

hirify.global is an educational organization founded in 2017 in Barcelona, focused on improving math learning by providing resources, training, and research to the educational community.

What you will do

• Lead transversal operations for Supply Chain, Operations, Customer Support, and Finance teams across US and LatAm markets.
• Ensure strong coordination and alignment between local teams in Mexico and their respective disciplinary leaders in HQ (Spain).
• Analyze, design, and optimize end-to-end operational processes, adapting them to specific market needs and constraints.
• Identify inefficiencies, bottlenecks, and misalignments between teams, and actively drive solutions.
• Translate global operational frameworks into practical, locally relevant execution.
• Work closely with the Global Operations Director and CFO to define priorities, track performance, and support scaling efforts.

Requirements

• Strong background in Operations, Business, or Engineering, ideally in fast-growing or complex organizations.
• Proven experience leading or coordinating multidisciplinary teams in an international context.
• High comfort operating in a transversal leadership role, influencing without direct disciplinary ownership.
• Strong process mindset, with the ability to both design systems and dive into execution details.
• Familiarity with AI tools to streamline processes.
• Fluency in English and Spanish is required.
• Office relocation to CDMX is required.

Culture & Benefits

• Culture defined by high ambition, ownership, speed, eagerness to learn, and humility.
• Opportunity to grow, take responsibility, lead projects, and make decisions in a dynamic, fast-paced environment.
• Team-oriented approach that values feedback, collaboration, and learning from one another.
• International and passionate team with a strong culture of trust, flexibility, and care.
• Flexible working hours, time off during the Christmas break, and flexible compensation options.
• Team-building days to reconnect and recharge.