Customer Support Consultant (Fintech)

TL;DR

Chat Support Consultant (Fintech): Delivering customer support in crypto trading via live chat, tickets, and email with an accent on handling customer inquiries, order disputes, and appeals. Focus on providing accurate information, managing complaints, and improving team performance in a fast-paced environment.

Location: Opportunity to cooperate fully remotely

Compensation in USD

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team

Requirements

• Native Russian and strong English proficiency (minimum B2; C1 preferred)
• At least 6–12 months of online customer support experience, preferably in crypto or financial services
• Experience in live chat support and handling customer inquiries
• Strong analytical, logical thinking, and problem-solving skills
• Proof validation skills or payment/banking knowledge
• Positive and responsible attitude

Nice to have

• Financial background
• Crypto industry knowledge
• CRM experience

Culture & Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development