IT Service Desk Engineer

TL;DR

IT Service Desk Engineer: Managing and developing the IT Service Desk function, including incident/request handling, onboarding/offboarding, and equipment/access issuance, with an accent on workflow optimization and automation. Focus on improving IT service quality and providing single point of responsibility for IT support.

Location: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland

Company

StellarTech is a fast-growing international product IT company focused on innovation in EdTech.

What you will do

• Take full control of Service Desk processes, including incident and request handling, onboarding/offboarding, and equipment/access issuance.
• Manage tickets, ensuring prioritization, structure, and quality of responses.
• Serve as the single point of responsibility for IT support in the Cyprus office.
• Optimize processes by identifying bottlenecks, implementing automation, and simplifying workflows.

Requirements

• 4+ years of experience in IT support/Service Desk/IT operations.
• Fluent conversational English.
• Ability to work with ticket systems and prioritize tasks.
• Proficiency in troubleshooting and logical thinking skills.
• Experience with administration of Jira/Confluence/Google Workspace/Slack.
• Experience with SaaS and MDM systems.
• Proficiency in Russian/Ukrainian.
• High level of responsibility and ownership, with the ability to work autonomously and proactively suggest improvements.

Nice to have

• Scripting and automation skills.
• Knowledge of IT security basics.

Culture & Benefits

• Make an impact in an innovative EdTech environment.
• Enjoy flexible paid time off, including 21 days of annual leave plus 10 bank holidays.
• Receive a health insurance package for hybrid mode (Cyprus, Poland).
• Benefit from a competitive salary.
• Work in a collaborative culture alongside passionate professionals.