Support Specialist (Igaming)

TL;DR

Support Specialist (Igaming): Answering Tebex-related product questions and services with an accent on processing support tickets and messages via chats and emails. Focus on resolving issues and communicating in a helpful and supportive tone, maintaining documentation up-to-date.

Location: Remote, United Kingdom

Company

hirify.global, the leading modding platform in the game industry, supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.

What you will do

• Answer Tebex-related product questions and services.
• Process support tickets and messages effectively via chats and emails.
• Resolve issues and communicate in a helpful and supportive tone.
• Inform customers about both current and potential service issues.
• Handle customer feedback and escalate issues as needed.
• Maintain support documentation and track KPIs and support ratings.

Requirements

• 2+ years of experience in online customer support.
• A proven track record of maintaining high standards and attention to detail.
• Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript.
• Effective communication skills, with an emphasis on active listening.
• Strong attention to detail and the ability to remain level-headed when dealing with challenging situations.
• Availability to work full time, approximately 40 hours per week Thursday to Monday, with hours/shifts determined based on the team’s needs.

Nice to have

• Experience with SQL, relational databases and solving technical issues.
• Passion for PC Gaming.

Culture & Benefits

• Be part of hirify.global, the leading modding platform in the game industry.
• Work in a team that supports thousands of server owners and content creators on various platforms.