Operations Program Manager

TL;DR

Operations Program Manager: Driving operational excellence across go-to-market and delivery organizations (Sales, Customer Success, Professional Services, Data/Analytics) with an accent on process optimization, Lean Six Sigma methodologies, and change management. Focus on diagnosing operational problems, redesigning processes, and embedding data-driven, repeatable solutions to improve scalability and efficiency.

Location: Remote (United States)

Company

hirify.global Software is a leader in full stack automation fabric solutions for mission-critical business processes, offering the first SaaS-based composable automation platform for ERP.

What you will do

• Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, and Data teams.
• Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics.
• Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes.
• Apply Lean Six Sigma methodologies to design and implement scalable process improvements.
• Standardize workflows, documentation, and operating cadences while balancing flexibility for growth.
• Drive adoption of new processes, tools, and ways of working through thoughtful change management.

Requirements

• 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment.
• Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams.
• Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent).
• Proven ability to move from problem definition to solution design to execution and measurement.
• Excellent stakeholder management, communication, and facilitation skills.
• Highly analytical mindset with the ability to synthesize complex information into clear recommendations.

Nice to have

• Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience).
• Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals).
• Familiarity with SaaS metrics and operating models.
• Background in change management or organizational transformation.

Culture & Benefits

• Empowering customers with lights-out automation for mission-critical business processes.
• Global team of automation experts and customer success engineers providing world-class support.
• Core values: One Team, Make Your Own Weather, Obsess over Customer Success, Work the Problem, Be Curious, Own the Outcome, Respect Each Other.
• Opportunity for growth and working with enthusiastic over-achievers.