Player Support Specialist (GameDev)

TL;DR

Player Support Specialist (GameDev): Managing and improving ongoing support services for games by responding to player concerns and implementing solutions, fostering player relationships, and collaborating with product teams. With an accent on identifying issues, analyzing player behaviors and metrics, and ensuring effective feedback loops between players and product development. Focus on proactively building meaningful player relationships and shaping product enhancements based on community feedback.

Company

hirify.global is an engineering company focused on developing games.

What you will do

• Collect and process incoming player tickets and respond to their needs.
• Identify opportunities to improve player support standards.
• Build meaningful and trustful player relationships through proactive and results-driven approaches.
• Actively play and gain expert-level knowledge about the company's games.
• Find and investigate issues, patterns, and trends in player requests.
• Analyze and report player behaviors and metrics to product teams regularly based on community feedback.
• Collaborate closely with other teams to ensure an effective feedback loop between players and product teams.

Requirements

• English: B2 required.
• University Degree.
• Interest in mobile casual games.

Culture & Benefits

• Respect for privacy and data confidentiality during the recruitment process.