Customer Support Manager (Mobile Gaming)

Location: Tel Aviv, Israel

Company

hirify.global is a mobile games company creating casual gaming experiences for a global player base, including Dice Dreams, Domino Dreams, and an upcoming Disney collaboration.

What you will do

• Provide professional customer support to a growing base of mobile game players.
• Scale and manage a global team of support agents.
• Handle customer escalations and complex or ongoing problems.
• Collaborate with support, R&D, product, and monetization stakeholders to improve the customer support experience.
• Help prioritize technical issues, bugs, and product suggestions affecting customer experience.
• Develop the support team’s technical and soft skills.

Requirements

• High-level or native English.
• At least one year of experience in B2C customer support and team management.
• Strong technological orientation and technical skills.
• Ability to quickly learn new concepts, programs, and systems.
• Experience building customer support teams, infrastructure, processes, metrics, and KPIs.
• Strong communication, leadership, and managerial skills.

Nice to have

• Zendesk proficiency.
• Experience managing and hiring freelance teams abroad.
• Experience with Mixpanel.

Culture & Benefits

• Work within a rapidly expanding mobile games company.
• Collaborate with product, R&D, monetization, and support stakeholders.
• Contribute to games played by millions of players worldwide.