обновлено 2 месяца назад
Customer Support Manager (Mobile Gaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Manager (Mobile Gaming): Scaling a global customer support operation for a growing mobile games player base with an accent on team development, complex escalations, and cross-functional product improvement. Focus on building support infrastructure, processes, metrics, and KPIs, prioritizing technical issues, and developing agents’ technical and soft skills.
Location: Tel Aviv, Israel
Company
is a mobile games company creating casual gaming experiences for a global player base, including Dice Dreams, Domino Dreams, and an upcoming Disney collaboration.
What you will do
- Provide professional customer support to a growing base of mobile game players.
- Scale and manage a global team of support agents.
- Handle customer escalations and complex or ongoing problems.
- Collaborate with support, R&D, product, and monetization stakeholders to improve the customer support experience.
- Help prioritize technical issues, bugs, and product suggestions affecting customer experience.
- Develop the support team’s technical and soft skills.
Requirements
- High-level or native English.
- At least one year of experience in B2C customer support and team management.
- Strong technological orientation and technical skills.
- Ability to quickly learn new concepts, programs, and systems.
- Experience building customer support teams, infrastructure, processes, metrics, and KPIs.
- Strong communication, leadership, and managerial skills.
Nice to have
- Zendesk proficiency.
- Experience managing and hiring freelance teams abroad.
- Experience with Mixpanel.
Culture & Benefits
- Work within a rapidly expanding mobile games company.
- Collaborate with product, R&D, monetization, and support stakeholders.
- Contribute to games played by millions of players worldwide.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →