Customer Onboarding Specialist, Clio Work

TL;DR

Customer Onboarding Specialist, hirify.global Work (AI-driven legal software): Onboarding customers to use AI workflows for legal research, document analysis, and information organization, with an accent on ensuring successful adoption of hirify.global Work and its suite of products. Focus on customizing the onboarding journey to meet specific firm needs, mitigating churn risk, and advocating for customer-centric improvements.

Location: Burnaby, Calgary, or Toronto. Expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

Salary: $70,200 to $82,600 to $95,000 CAD

Company

hirify.global is the world's leading provider of cloud-based legal software, transforming the legal experience for all.

What you will do

• Master hirify.global Work and AI workflows to conduct research, analyze documents, and organize information.
• Conduct strategy and training sessions to ensure successful customer onboarding.
• Build relationships with customers and maintain high standards of customer service.
• Identify customer goals and provide the skills necessary to achieve them.
• Manage multiple client cases and mitigate churn risk through proactive prevention.
• Advocate internally for features and processes to improve the customer experience.

Requirements

• 1+ years of legal experience at a paralegal or higher level.
• A demonstrated understanding of the legal industry and the needs of legal professionals.
• A commitment to customer service and stewardship with the ability to connect with all types of people.
• Experience teaching others new and complex skills.
• Tech-savviness and ability to learn new software and systems.
• Excellent communication skills, including written, verbal and electronic, together with the ability to present to groups.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.