Rtw Professional (Customer Support) (Bilingual Portuguese/English)

TL;DR

RTW Professional (Customer Support): Delivering high-quality support services to suppliers, resolving complex issues, and managing proactive service workflows with an accent on accuracy and timeliness, country-specific safety manual reviews, and compliance. Focus on collaborating with internal teams to streamline processes and participating in compliance-focused campaigns.

Location: If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Salary: $20.50/hour CAD

Company

hirify.global provides cloud-based supply chain risk management and compliance software.

What you will do

• Serve as a subject matter expert across hirify.global platforms including Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
• Collaborate with internal teams to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.

Requirements

• Fluency in Portuguese and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Reliable and predictive attendance.

Culture & Benefits

• Collaborate with internal teams
• Participate in projects and tasks that enhance customer service excellence.