Customer Onboarding Specialist (Legaltech)

TL;DR

Customer Onboarding Specialist (Legaltech): Driving the post-sale onboarding process for new hirify.global customers, ensuring they achieve rapid adoption and sustained value from the platform with an accent on leading strategic onboarding sessions, coordinating with cross-functional teams. Focus on maximizing trial utilization, enhancing customer retention, and satisfaction.

Location: Remote-US

Salary: $95K – $105K

Company

hirify.global empowers personal injury lawyers and victims to get the justice they deserve using technology and AI.

What you will do

• Lead onboarding sessions and facilitate handoffs from sales to customer success.
• Develop and deliver training sessions to ensure effective use of the platform.
• Collaborate with various teams to address customer requirements and feedback.
• Act as the primary point of contact during the onboarding trial period, tracking key metrics.
• Mentor junior team members and refine onboarding strategies.
• Engage with key decision-makers to establish success metrics and optimize workflows.

Requirements

• 2+ years of experience in SaaS or legaltech in customer onboarding, implementation, or success roles.
• Demonstrated ability to manage end-to-end onboarding processes for enterprise clients.
• Excellent communication skills and ability to present complex solutions.
• Proven track record of driving customer adoption and achieving high trial-to-subscription conversion.
• Strong project management and problem-solving abilities.
• Willingness to travel up to 25% as required.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off, sick leave, and disability options.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program and hubs in San Francisco and Toronto.