Lead Account Manager (Retail)

TL;DR

Lead Account Manager (Retail): Leading a remote team of Account Managers for SMB retail merchants with an accent on driving revenue expansion, software adoption, and churn reduction. Focus on coaching, performance expectations, and cross-functional partnerships to improve customer experience.

Location: Remote (US) – must be based in the Central or Eastern Time Zone.

Salary: $119,520–$216,000 USD (depending on US location zone)

Company

hirify.global builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Lead and develop a remote team of 8–10 Account Managers focused on growth and retention.
• Drive measurable outcomes in upsell, retention, and customer satisfaction.
• Establish clear performance expectations and accountability through structured 1:1s and deal reviews.
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Serve as a senior escalation point for complex or high-impact merchant situations.

Requirements

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Experience working with SMB or Mid-Market retail businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve team performance.
• Excellent written and verbal communication skills.
• Must be based in the Central or Eastern Time Zone.

Culture & Benefits

• Remote work flexibility.
• Medical insurance, flexible time off, and retirement savings plans.
• Modern family planning benefits.
• Commitment to building a more inclusive economy and an equal opportunity workplace.
• Inclusive interview experience, providing reasonable accommodations to disabled applicants.