Head Of Product Design, Retail (Ecommerce)

TL;DR

Head of Product Design, Retail (Ecommerce): Leading the product design organization and defining the design strategy across the retail product suite with an accent on user experience and intuitive design. Focus on translating complex business needs into impactful design solutions, fostering innovation, and ensuring user-centricity, including AI-driven features.

Location: Must be based in eastern Canada or the United States.

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Lead and mentor a diverse team of product designers across North America, EMEA, and APAC, championing the design vision for hirify.global Retail products.
• Foster collaboration within autonomous product teams to drive design quality and efficiency.
• Oversee the end-to-end design process, ensuring an exceptional user experience across all touchpoints.
• Partner with senior leaders in Product and Engineering to influence product strategy and build innovative products, including those leveraging AI.
• Drive user research initiatives to understand customer needs and translate insights into design improvements.
• Develop strong relationships across the organization to advocate for the design team and the value of design thinking.

Requirements

• Extensive experience in in-house product and/or consumer-facing UX/UI and visual design, with experience in a people management role on a Design team.
• Strong ability to work across digital and AI-powered manifestations of design, ensuring cohesive and intuitive experiences.
• Deep understanding of human behavior and needs, with empathy for customers and team goals.
• Forward-thinking perspective on technology, product development, and design practices, with understanding of Artificial Intelligence.
• Demonstrated experience with service design practices and a commitment to evolving the design process.
• Expert proficiency in Figma and a strong understanding of Storybook.

Culture & Benefits

• Flexible work environment.
• Culture that celebrates performance.
• Career-defining opportunities in a team big enough for career growth.
• Flexible paid time off and remote work policies.
• Equity options and contributions to your pension plan.
• Training opportunities and a health and wellness credit.