Technical Account Specialist (Customer Support)

TL;DR

Technical Account Specialist (Customer Support): Providing product support, problem resolution, and post-go-live adoption for cloud-based beauty and wellness software with an accent on managing large customer accounts and ensuring operational efficiency. Focus on coordinating issue reviews, product enhancement requests, and delivering effective technical solutions to complex, data-driven web applications.

Location: Seattle, Washington, United States

Salary: $60,000 - $85,000 USD

Company

An all-in-one, cloud-based software solution for the beauty and wellness industry powering over 30,000 businesses globally.

What you will do

• Support hirify.global customers with daily business operations, focusing on product support and problem resolution.
• Facilitate post-go-live adoption and training for clients.
• Coordinate issue reviews and product enhancement requests.
• Act as the primary point of contact for large customer accounts.
• Collaborate with a global support team to deliver quick technical solutions.

Requirements

• Bachelor’s degree in Business, Computer Science, IT, Engineering, or equivalent.
• 4-5 years of professional experience, including 2-3 years in Technical Account Management, Technical Support, or Help Desk roles.
• Experience supporting complex, data-driven web applications.
• Must be open to travel to customer locations up to 10% of the time.
• Strong logical, analytical, and problem-solving skills.

Nice to have

• Experience in the customer service, retail, or wellness/spa industry.
• Experience supporting e-commerce solutions.

Culture & Benefits

• Medical, dental, and vision coverage.
• Participation in company 401k plan.
• Unlimited paid time off and paid parental leave.
• Flexible work hours.
• Physical and mental wellbeing programs led by a Chief Wellness Officer.