Implementation Analyst / Customer Enablement Specialist (AI Healthcare)

TL;DR

Implementation Analyst / Customer Enablement Specialist (AI Healthcare): Contributes to the technical design and delivery of AI solutions for clients by documenting requirements, configuring the Infinitus platform, and supporting QA/UAT. Focus on establishing CSV/API-based integrations, analyzing client data, and resolving technical issues while managing multiple client implementations.

Location: Remote (US)

Company

hirify.global is an AI communications company pioneering agentic communications for healthcare, backed by over $100M from top investors and recognized as a leading startup.

What you will do

• Document client requirements and technical specifications for Infinitus API mappings.
• Configure the Infinitus platform in response to requirements with a best-practices mentality.
• Establish CSV-based, API-based, and other standard-based integrations with client systems.
• Support QA, client UAT, and launch processes.
• Author Knowledge Graph and related rules.
• Provide support in client meetings, acting as the first line of support for technical issues.

Requirements

• 3 to 5 years of relevant software system implementation or configuration experience.
• BA/BS with technical experience or equivalent work experience.
• Customer obsessed, with strong problem-solving skills and attention to detail.
• Clear communicator with strong written and verbal skills for client interaction.
• Lightning-fast learner, proactive, and able to work independently on low to medium complexity assignments.
• English: B2 required.

Nice to have

• Knowledge or experience in the healthcare industry.
• Applied experience with APIs and healthcare integrations.
• Experience with Salesforce, Mulesoft, FHIR, and X12 Standards.

Culture & Benefits

• Competitive salary, equity, and 401(k).
• Wellness stipend and great benefits (medical, dental, vision).
• Generous PTO and parental leave.
• Bi-annual offsites and a collaborative, mission-driven culture.

Hiring process

• Apply & meet our recruiting team.
• Virtual interviews to showcase your skills.
• Final onsite loop to meet the team.
• Chat with our CEO.