Associate Customer Onboarding Manager (Fintech)

TL;DR

Associate Customer Onboarding Manager (Fintech): Leading implementation projects with customers of hirify.global’s rapidly growing SaaS-based Accounts Payable automation and global payments solution with an accent on delivering exceptional service and becoming a trusted advisor. Focus on guiding customers through the technical integration process and providing expert problem-solving assistance.

Location: Medellín, Colombia

Company

hirify.global is transforming financial operations for high-velocity organizations, offering an AI-powered platform that automates finance.

What you will do

• Lead the implementation of hirify.global's cloud-based accounts payable automation solution, ensuring a seamless experience for customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Nice to have

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Culture & Benefits

• hirify.global champions inclusive teams, in which every voice counts.
• Committed to recruiting diverse candidates with varied personal experiences and abilities.
• Welcomes applications from candidates belonging to historically underrepresented or disadvantaged groups and maintains an equitable Talent Acquisition process that is free from discrimination.
• As an equal opportunities employer, hirify.global complies with employment and human rights laws.