Senior Customer Solutions Engineer (Cybersecurity)

TL;DR

Senior Customer Solutions Engineer (Cybersecurity): Guiding Enterprise customers in leveraging hirify.global's platform and ensuring their success with an accent on Zero Trust architectures, network security, and technical best practices. Focus on problem-solving, identifying root causes, and implementing scalable solutions for complex customer requirements.

Location: Hybrid, based in London. Requires 20% travel to attend meetings with customers, conferences, and collaborate with teammates.

Company

hirify.global operates one of the world's largest networks, providing security and acceleration for millions of websites and Internet applications globally.

What you will do

• Serve as a trusted technical advisor, expanding existing business and ensuring customer success.
• Deliver timely and organized onboarding for customers and ensure they see the full value in hirify.global's products.
• Provide clear proactive technical guidance and expertise across all hirify.global products.
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
• Proactively identify opportunities for expansion for existing customers and communicate product/feature gaps.
• Contribute to the CSE organization's success through knowledge-sharing activities and documentation.

Requirements

• 8 years of prior post-sales customer relationship management experience.
• In-depth expertise in Zero Trust architectures, including least privilege access, microsegmentation, and continuous authentication.
• Knowledge of technologies integral to Zero Trust frameworks such as identity providers, device security enforcement, and network segmentation gateways.
• Understanding of security protocols relevant to Zero Trust implementations, including SAML, OAuth, OpenID Connect, and SCIM.
• Ability to proactively identify and solve problems, then build sustainable solutions.
• Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash).

Nice to have

• Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2.

Culture & Benefits

• Mission to help build a better Internet and commitment to diversity and inclusiveness.
• Involvement in initiatives like Project Galileo (protecting journalism), Athenian Project (gov election websites), and 1.1.1.1 (privacy-centric public DNS resolver).
• Protection of the free and open Internet, with a strong privacy commitment (no user data sold).
• Support for personal development and learning new skills.