Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Driving customer satisfaction and retention for enterprise-level customers by developing tailored strategies for product adoption and engagement. Focus on orchestrating the post-sales customer lifecycle, managing executive relationships, and resolving complex technical challenges.

Location: Remote (Australia)

Company

hirify.global delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences.

What you will do

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with technical and business teams to drive engagement and identify expansion opportunities.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Partner with Sales on account renewals and expansion strategies, analyzing your portfolio to prioritize high-impact risks and opportunities.

Requirements

• 5+ years managing enterprise level customers.
• 7+ years in customer-facing roles (CSM, account management, or consulting).
• Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
• Expert in strategic planning, bringing data-driven insights and best practices to optimize client success.
• Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts.
• Excellent communication and presentation skills, with the ability to distill technical concepts into easily understood insights for non-technical audiences.

Nice to have

• Experience working in the realm of CDPs, ETL, ad- or martech.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Competitive pay, generous time off, ample parental and wellness leave, and healthcare.
• Retirement savings program and other benefits vary by location.
• Empowerment to build positive change in your communities by supporting volunteering and donation efforts.
• Opportunity to work in a company that values solving problems, taking initiative, and continuous learning.