Payment Support Specialist

TL;DR

Payment Support Specialist: Serving as the external voice to home service professionals on payment-related matters, including investigations into high-risk accounts and technical errors. Focus on interpreting merchant service ledgers, providing best practices for account security, and collaborating with engineering and product teams to champion Pro success.

Location: Remote (Mexico)

Salary: $21,000-$25,000 USD per year

Company

hirify.global helps home service professionals streamline every aspect of their business with tools for scheduling, dispatching, and payments, aiming to save them time and grow their profitability.

What you will do

• Serve as the primary contact for customers on payment-related issues, including lending, account takeovers, and debt collection.
• Assist Pros with account security, best practices for chargeback prevention, and evidence collection.
• Interpret and reconcile merchant services account ledgers.
• Troubleshoot technical issues and provide assistance to a broad customer base.
• Collaborate with engineering, product, and risk teams to identify and problem-solve technical errors and manage high-risk accounts.

Requirements

• Resume translated to English required.
• Must be based in Mexico.
• 1-2 years of full-time experience in customer support, account management, or sales.
• Proficiency with Salesforce.
• Experience with Stripe or other merchant service providers.

Nice to have

• Tech support experience preferred.
• Bachelor's degree preferred.

Culture & Benefits

• Help build solutions that make a difference for home service professionals.
• Culture focused on helping customers streamline operations and scale businesses.
• Leadership focused on growing team members' careers.
• Passionate, empathetic, hard-working team.
• Committed to diversity and an inclusive environment.