Customer Success Associate

Location: Office based in Birmingham City Centre office 5 days / week

Company

Perk is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Showcase Perk values and a customer centric approach in every customer interaction.
• Support and engage with customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e-mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests as their trusted travel advisor, providing innovative solutions.
• Stay up-to-date with new features and product launches in Perk.

Requirements

• Native or fluent level of English.
• Experience in a customer facing role whether that be retail or call centre environment.
• Comfortable with an office based environment and have shift flexibility.
• Great communication skills, fluency in English, both written and spoken is essential.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.

Nice to have

• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Culture & Benefits

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Join unforgettable Perk events, including the annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Relocation support available to move to one of our hubs.