Customer Success Associate

TL;DR

Customer Success Associate: Enhancing the experience of business travelers by providing support and resolving travel issues, ensuring customer satisfaction and loyalty. Focus on delivering innovative solutions and staying updated with new product features to exceed customer expectations.

Location: Office based in Birmingham City Centre office 5 days / week

Company

Perk is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Showcase Perk values and a customer centric approach in every customer interaction.
• Support and engage with customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e-mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests as their trusted travel advisor, providing innovative solutions.
• Stay up-to-date with new features and product launches in Perk.

Requirements

• Native or fluent level of English.
• Experience in a customer facing role whether that be retail or call centre environment.
• Comfortable with an office based environment and have shift flexibility.
• Great communication skills, fluency in English, both written and spoken is essential.
• Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.

Nice to have

• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Culture & Benefits

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Join unforgettable Perk events, including the annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Relocation support available to move to one of our hubs.