Specialist, R1 Help Desk Support

TL;DR

Specialist, R1 Help Desk Support: Serving as the primary contact for clients, the specialist will assist in configuring, troubleshooting, and supporting clients using proprietary software with an accent on documenting issues and feature requests. Focus on assisting with program setup, configuration, and troubleshooting while meeting client SLAs.

Location: HQ: Standard 9am to 6pm

Company

hirify.global is a company focused on returns management solutions.

What you will do

• Act as the primary point of contact between clients and the development team.
• Collaborate with the implementation team and clients to train and support users.
• Assist clients with setup, configuration, and troubleshooting of programs.
• Create and maintain tickets for software bugs, tasks, and feature requests.
• Ensure that support SLAs are met with clients.

Requirements

• A minimum of 2 years of professional work experience in a software applications industry.
• Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences.
• Ability to manage client communication via multiple channels such as Outlook, Slack, and phone.
• Must be detail oriented and adhere to processes.
• Strong Critical Thinking skills required.

Nice to have

• Strong working knowledge of Excel preferred.
• Previous experience in an operations or logistics environment is a plus.
• Experience with Jira Service Desk or similar ITSM preferred.

Culture & Benefits

• Align with core values, bringing collaboration, adaptability, and innovation to every aspect of their work.
• Foster sustainable, people-centric solutions.
• Work in a team environment.
• Be self-motivated, organized, and able to take initiative.