IT Support Manager (Fintech)

TL;DR

IT Support Manager (Fintech): Managing and developing an IT Support team for a fast-growing financial operating system, with an accent on software administration, security compliance, and helpdesk operations. Focus on ensuring an efficient IT environment, managing vendor relationships, and collaborating on IT infrastructure projects.

Location: Remote from any country in Europe, within a maximum time difference of two hours from the CET time zone. Support will be provided for teams in Paris and remotely. If based in France, candidates will receive a French contract with additional benefits.

Company

hirify.global is a fast-growing French Fintech developing an accounting and financial operating system for SMEs and accounting firms across Europe, with over €400 million raised from investors including Sequoia.

What you will do

• Manage the IT Support team, focusing on individual development, training, and team objectives.
• Administer access to all company tools, including account creation, rights management, and auditing processes.
• Oversee onboarding and offboarding, including equipment provisioning and security protocol introductions for employees and partners.
• Monitor IT security metrics and ensure compliance with internal IT policies.
• Provide helpdesk support for teams in Paris and remotely through ticketing and training.
• Manage external IT suppliers and the IT budget.
• Collaborate closely with the IT Projects team on infrastructure, automation, and security audits.

Requirements

• Prior experience as an IT Manager, ideally in a fast-growing, SaaS-oriented environment.
• Comfortable with Apple environments and experienced in SaaS administration (e.g., Google Workspace, Jamf, Slack, Notion).
• Understanding of security and compliance requirements, including data protection and access rights management.
• Fluent in both English and French.
• Rigorous, autonomous, and pragmatic approach to work.
• Excellent communication skills for interacting with all teams and presenting IT strategy.
• Energized by an ever-shifting work environment and highly collaborative.
• Sufficiently experienced to prioritize business-led actions.

Nice to have

• Experience with ISO 27001 or SOC 2 compliance.

Culture & Benefits

• 25 vacation days paid by hirify.global, wherever you are based.
• Competitive compensation package and company shares.
• Budget for home office setup and monthly allowance for coworking spaces.
• Access to Gymlib for fitness spaces and wellness activities in Europe.
• Access to Busuu for language learning.
• Latest Apple equipment provided.
• Regular company events like Tech Days (every 3 months) and an annual seminar.
• For France-based employees: French contract, 6-12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover.