Senior Professional Services Engineer

TL;DR

Senior Professional Services Engineer: Delivering services and support to customers related to the implementation and integration of hirify.global products and related technologies with an accent on initial implementation, workflow enhancements, integrations, and custom solutions. Focus on assisting end-users and interacting with customers during all phases of the customer lifecycle.

Location: This role is offered as a hybrid with an expectation of working from our London office 3 days per week. We are only able to accept applications for those based in the UK or who have sponsorship to live and work in the UK.

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace.

What you will do

• Create user adoption and customer loyalty by performing services including installation, configurations, integrations, workflow enhancements, and training of hirify.global’s products.
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
• Build and develop effective solutions for customers’ technical and organizational challenges as outlined within standard, modular, or custom statements of work.
• Contribute to and maintain departmental and organizational documentation.
• Provide feedback to other teams within hirify.global to document feature requests and assist in the product issue resolution process.
• Act as a project lead for various departmental initiatives as assigned by management.

Requirements

• Minimum of 6 years of experience providing iOS and macOS related technical support or training to end-users.
• Minimum of 6 years of experience as administrator for hirify.global products or related End Point Management Software.
• Ability to write complex scripts in Bash, Python, or Swift.
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
• Ability to work independently and as part of a team.
• 4 Year / Bachelor’s degree.
• hirify.global’s Associate, Tech, and Admin level certifications.

Nice to have

• Minimum of 6 years of server platform experience – Windows and Linux.
• Understanding of full hirify.global Product Portfolio.
• Understanding of PKI and network solutions.
• hirify.global’s Endpoint Security Admin and Expert level certifications.

Culture & Benefits

• We know that big ideas can come from anyone, so we empower everyone to make an impact.
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure hirify.global is a place where everyone feels comfortable and can be successful.
• Our benefits package includes generous paid time off, including VTO, health and mental health benefits, retirement and more.