Customer Engagement Manager (ANZ)

TL;DR

Customer Engagement Manager (ANZ): Overseeing the entire customer journey from onboarding to renewal, ensuring maximum product usage and satisfaction with an accent on developing standard operating procedures and creating account development plans. Focus on monitoring customer health, identifying expansion opportunities, and collaborating with product and engineering to shape feature decisions.

Location: Remote, must be located in Australia or New Zealand

Company

hirify.global is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere.

What you will do

• Oversee the customer journey from onboarding through renewal to maximize product usage.
• Develop standard onboarding procedures (SOPs) and account development plans (ADPs).
• Monitor customer health, detect early warning signs, and proactively prevent churn.
• Lead Quarterly Business Reviews (QBRs) and pinpoint expansion opportunities with Account Executives.
• Collaborate with Product and Engineering teams to incorporate customer insights and influence the roadmap.
• Furnish leadership with actionable updates on high-impact customers and maintain expertise in hirify.global offerings.

Requirements

• Passion for user success and genuine empathy in customer interactions.
• Executive-level interpersonal skills for building trust and consultative selling.
• Analytical, data-driven approach leveraging usage metrics and feedback.
• Flexibility in responding to evolving customer demands and collaborating across teams.
• Direct, transparent communication and compelling presentation skills.
• Commitment to a user-focused, product-led culture.

Culture & Benefits

• Work with a sense of purpose to bring a more secure internet experience to everyone.
• Become an expert in security and open source software markets.
• Work remotely with a diverse, motivated, and supportive global team.
• Opportunity to learn and grow, taking on new challenges with team support.

Hiring process

• Introduction call.
• Interview(s) with Head of Global Accounts.
• Case Study / Mock QBR.
• Interview with Chief Sales Officer.
• Interview with CEO.
• Reference calls.