Senior Engineering Manager (AI, Billing)

TL;DR

Senior Engineering Manager (AI, Billing): Leading and scaling a team responsible for hirify.global's core billing, subscription, invoicing, and metering capabilities, which are critical for revenue and monetization, with an accent on shaping technical strategy, ensuring operational excellence of billing systems, and driving modernization efforts. Focus on fostering a culture of ownership and high standards.

Location: Hybrid in Dublin, Ireland, requiring office attendance at least three days per week.

Company

hirify.global is an AI Customer Service company on a mission to help businesses provide incredible customer experiences with its AI agent Fin and Customer Service Suite.

What you will do

• Lead and scale a team building and enhancing hirify.global’s billing, subscription, invoicing, and metering capabilities.
• Own and improve the reliability and operational excellence of Billing systems, including on-call quality, incident response, and observability.
• Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management and integrations.
• Collaborate deeply with Product, Design, Sales, and Finance to prioritize the roadmap and deliver measurable business outcomes.
• Drive migrations and modernization work, ensuring safe change management and robust downstream data flows.
• Develop and retain top talent through coaching, clear expectations, and effective delegation.

Requirements

• 5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems (e.g., billing, payments, pricing, subscriptions).
• Strong technical leadership, comfortable diving into architecture, debugging complex systems, and reviewing designs.
• Proven ability to lead a cross-functional, full-stack team through planning and delivery with clear ownership of business outcomes.
• Excellent product sense and customer empathy, translating ambiguous requirements into clear scopes and measurable impact.
• Skilled communicator who drives alignment across partner teams and keeps stakeholders informed and unblocked.
• AI-first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication.

Nice to have

• Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.
• Background in customer-facing SaaS and/or scale-up environments operating at high velocity.
• Experience leading operational excellence initiatives (on-call, incidents, observability) for revenue-critical systems.

Culture & Benefits

• Hybrid working policy with employees expected in the office at least three days per week.
• Competitive salary and equity in a fast-growing start-up.
• Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Pension scheme & match up to 4%, life assurance, and comprehensive health and dental insurance.
• Flexible paid time off policy, paid maternity and 6 weeks paternity leave.
• Radically open and accepting culture, focused on doing incredible work and company core values.