Junior Customer Support Engineer (SQL)

TL;DR

Junior Customer Support Engineer (SQL): Providing expert technical support to clients by investigating and resolving helpdesk tickets with an accent on SQL data manipulations and API interactions. Focus on reproducing customer issues, preparing solutions, and coordinating communication between development teams and clients.

Location: Must be based in Poland or Croatia

Company

hirify.global is a custom software development company providing product development, QA, R&D, design, technology consulting and dedicated teams since 1991.

What you will do

• Resolve tickets on the helpdesk.
• Gather required information from customers to investigate issues.
• Investigate and reproduce customer issues on a local environment.
• Prepare steps and solutions to fix issues.
• Implement and execute SQL queries for problem-solving or information gathering.
• Coordinate communication between the development team and customers.
• Perform short live training sessions for customers.
• Maintain documentation and the knowledge base.
• Seek assistance from co-workers when needed to resolve tickets.

Requirements

• 2+ years of relevant experience.
• Extensive knowledge of SQL, including simple data manipulations (SELECT/INSERT/DELETE/UPDATE), multi-table queries (inner/outer joins), and standard SQL functions.
• Experience administering databases (add/delete users, assign permissions).
• Experience with REST APIs.
• Operation system administration.
• Well versed in Microsoft and/or OpenSource technologies.
• Upper-Intermediate English (written and spoken).

Culture & Benefits

• Close cooperation with a customer.
• Challenging tasks.
• Opportunities for competence development.
• Ability to influence project technologies.
• Work with a team of professionals.
• Dynamic environment with a low level of bureaucracy.