Senior Player Support Agent (Games)

TL;DR

Senior Player Support Agent (Games): Providing exceptional front-line support to a diverse community of players, resolving issues, and enhancing their overall gaming experience with an accent on timely and professional customer service, technical troubleshooting, and community guideline enforcement. Focus on collecting player feedback, documenting interactions, and collaborating with development and QA teams to improve the game.

Location: Onsite in Warsaw, Poland

Salary: PLN 72,000–105,600 (Annual)

Company

hirify.global provides game audio, localization, testing, and player experience services to developers, publishers, and platform-holders worldwide.

What you will do

• Provide excellent customer service to players, responding to inquiries and resolving problems in a timely and professional manner.
• Troubleshoot technical issues that players may encounter, including software, hardware, or connectivity problems.
• Collect player feedback regarding game features, bugs, and user experience, and pass this information to relevant teams.
• Enforce the game's terms of service and community guidelines, moderating player behavior and dealing with violations appropriately.
• Document player interactions, issues, and resolutions, and contribute to support articles and FAQs.
• Communicate effectively with players, work in a team, and participate in training and development activities.

Requirements

• 2+ Years of experience as Player Support Representative or similar.
• Excellent English communication skills C-1 level.
• Strong customer service, problem-solving, and troubleshooting skills.
• Ability to work in a team and handle stressful situations with upset players.
• Proficient in using computers, with a good understanding of software and hardware.
• Flexibility to work in shifts, during weekends, or holidays if required.

Culture & Benefits

• Contract of employment with a comprehensive employee benefits package.
• Includes private medical care, sport card, a day off on your birthday, and holiday allowance.
• Exposure to various technology stacks and opportunities to cooperate with major tech companies.
• Access to Lionbridge's Employee Wellness Platform and internal/external training platforms.