Technical Support Engineer

TL;DR

Technical Support Engineer (SaaS): Diagnosing and resolving technical issues for customers using hirify.global products, focusing on troubleshooting installation, performance, and integration challenges. Focus on collaborating with product development and engineering teams to identify bugs and improve products.

Location: Must be based in Poland or have sponsorship to live and work in Poland

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace.

What you will do

• Serve as the primary point of escalation for customers experiencing technical issues.
• Diagnose and resolve issues across the full suite of hirify.global and periphery products.
• Track and manage escalations, ensuring issues are resolved according to established SLAs.
• Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements.
• Keep customers informed about the status of their issues and provide regular updates on progress.

Requirements

• Minimum 2 years of customer support experience, preferably in a SaaS or technology environment
• Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
• Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics.
• Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Experience with APIs, web technologies, networking and databases (e.g., SQL).
• Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.

Culture & Benefits

• Clear and defined customer support career path with opportunities for horizontal career growth.
• Impactful work with a loyal customer base, providing technical support that makes a real difference.
• A culture valuing humility, selflessness, and relentless self-improvement.
• Supportive environment with resources to let everyone be their authentic, best selves at work, at rest, and at play.
• Commitment to supporting the continual improvement of Apple in the workplace.