Customer Service Specialist (iGaming)

TL;DR

Customer Service Specialist (iGaming): Delivering timely and professional support to partners and players across iGaming products with an accent on efficient inquiry resolution and maintaining service quality. Focus on technical configuration, document processing, and ensuring a smooth user experience.

Location: Remote, based in Georgia, Poland, or Serbia

Company

hirify.global is an international technology company specializing in iGaming, fintech, and martech software development.

What you will do

• Process requests to enable new providers and currencies for the casino.
• Check new providers and currencies functionality at the casino.
• Collect and check required documents from clients for conformity.
• Handle technical configuration of new projects.
• Prepare invoices and various reports for clients.
• Interact with other Game Aggregator teams and clients, including mailing with important changes and monitoring implementation.

Requirements

• English level: B1-B2 (written and spoken).
• Russian level: B2 and above.
• Strong self-organization, multitasking, and attentiveness skills.
• Ability to prioritize tasks effectively.
• Ability to independently search, analyze, and systematize information.

Culture & Benefits

• Comprehensive Mental Health Programme.
• Private insurance (depending on contract type).
• Paid gym memberships.
• Free English lessons (online).
• +1 day off per calendar year.
• Referral program rewards.
• Upskilling, internal workshops, and participation in professional conferences and corporate events.