Senior Oracle HCM Consultant

TL;DR

Senior Oracle HCM Consultant (Oracle HCM Cloud): Serving as a Tier 2 escalation point and subject matter expert for Oracle HCM Cloud, bridging functional HR knowledge with technical problem-solving to ensure global HR systems are reliable and user-friendly. Focus on leading advanced troubleshooting, driving configuration changes and upgrades, strengthening integrations, and supporting major HR technology transformation initiatives like Oracle Redwood transition.

Location: Hybrid in Mexico City, Mexico

Company

hirify.global provides cloud-first networking and security solutions, protecting 70% of the Fortune 500.

What you will do

• Serve as a Tier 2 escalation point for Oracle HCM functional and technical issues, resolving complex incidents across multiple modules.
• Collaborate with IT, Oracle Support, HR, and Payroll stakeholders to diagnose issues and drive timely resolutions.
• Assist with configuration changes, testing, and validation for system upgrades, new features, and enhancements, including Oracle Redwood-related initiatives.
• Manage Oracle HCM integrations with payroll, benefits, and other third-party systems, helping ensure data accuracy and stability.
• Maintain data accuracy and compliance with HR policies, regulations, and security practices, including support for audits.
• Test systems and support releases, including quarterly Oracle updates and larger transformation projects.

Requirements

• 8+ years of experience with Oracle HCM Cloud across key modules such as Core HR, Learn, Talent, OTL, and Onboarding (Journeys).
• Strong functional HR process knowledge paired with deep technical troubleshooting skills and Tier 2 support experience, including root cause analysis.
• Hands-on experience with system implementations, upgrades, and large-scale HR technology transformation initiatives.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
• Excellent problem-solving and communication skills, with the ability to translate technical concepts into clear, user-friendly language.
• Experience in data auditing, testing, analytics, troubleshooting, and production support within an HR technology environment.

Nice to have

• Oracle HCM Cloud certifications and experience with HR systems administration and UAT coordination.
• Background in large-scale HR technology transformations, including change and project management exposure.
• Knowledge of HR compliance and security practices and experience supporting global or multi-country HCM implementations.

Culture & Benefits

• Our culture thrives on inclusion, rewarding bold ideas, curiosity, and creativity.
• Continuous learning is the norm, encouraging growth and belonging.
• Recognized as a Glassdoor Best Places to Work 2025 and Great Place to Work-Certified in five countries.
• Honored with Cigna Healthy Workforce awards three years running.
• Part of a team big enough to make an impact, yet small enough to make a difference.

Hiring process

• First 90 Days: Immerse in our culture, connect with mentors, map systems, and meet with key stakeholders to discuss and create goals.
• Six Months: Own Tier 2 support, independently resolve complex Oracle HCM incidents, and serve as a key partner for system configuration, integrations, and testing.
• One Year: Recognized as a senior SME and key contributor to global HR technology transformation, leading or co-leading major initiatives like Oracle Redwood.