Customer Training Specialist

TL;DR

Customer Training Specialist: Delivering engaging, high-impact virtual training experiences for customers' end users to drive adoption and confidence in hirify.global with an accent on understanding business needs, tailoring training plans, and maintaining up-to-date product knowledge. Focus on adapting content to different skill levels, analyzing feedback for continuous improvement, and tracking customer progress against KPIs.

Location: Remote (United States | Canada)

Salary: $63,000–$88,000 USD (USA-based) or $58,000–$81,000 CAD (Canada-based)

Company

hirify.global is a product company building a market-leading enterprise password manager and pioneering Extended Access Management to ensure digital safety and productivity for over 180,000 businesses.

What you will do

• Collaborate with Project Management and customers to understand business needs, user roles, and workflows.
• Deliver dynamic and engaging virtual training sessions using various instructional methods, including demonstrations and hands-on practice.
• Adapt training content to different skill levels, use cases, and audiences for effective learning outcomes.
• Create and maintain supplementary training resources such as checklists, guides, and bite-sized videos.
• Provide post-training support and follow-up guidance to help end users fully utilize hirify.global.
• Collect and analyze customer and end-user feedback to continuously improve training content and delivery.

Requirements

• 2+ years of experience in a customer-facing role such as customer support, onboarding, or training, ideally within a SaaS environment.
• Proven ability to facilitate engaging virtual training sessions and present complex concepts to audiences with varying technical backgrounds.
• Practical understanding of adult learning principles and instructional methodologies.
• Strong communication, collaboration, and interpersonal skills.
• Effective time management and problem-solving skills, with the ability to manage multiple customer engagements simultaneously.
• Analytical mindset with experience evaluating training effectiveness through metrics and feedback.
• Work from United States or Canada.

Nice to have

• Experience with or familiarity using Learning Management Systems (LMS) and Customer Relationship Management (CRM) tools.
• Familiarity with hirify.global or other password management tools.

Culture & Benefits

• Remote-first work environment, but requires travel for in-person engagements such as annual offsites, team meetings, and customer/industry events.
• Prioritizes collaboration, clear communication, feedback, and core values: simplicity, honesty, and putting people first.
• Offers maternity and parental leave top-up programs, competitive health benefits, and a generous PTO policy.
• Provides an RSU program, retirement matching program, and a free hirify.global account.
• Paid volunteer days and peer-to-peer recognition through Bonusly.
• Committed to leveraging AI and machine learning technologies to achieve mission and encourages team members to learn and apply AI best practices.

Hiring process

• Candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
• Successful applicants will be required to complete a background check.
• Option to opt-out of AI/ML features for the initial screening of employment applications.