Product Trainer (Conversational AI)

TL;DR

Product Trainer (Conversational AI): Designing and delivering impactful training programs for a cutting-edge SaaS platform with an accent on aligning global training initiatives with local execution and ensuring up-to-date content. Focus on creating engaging content for diverse skill levels and gathering user insights to inform product improvements.

Location: Based in Berlin office, with hybrid work options from Berlin or Munich. Must be based in Germany.

Salary: Competitive compensation and equity package.

Company

hirify.global is a fast-growing startup revolutionizing customer service with its voice-first GenAI platform, leveraging natural language processing and machine learning.

What you will do

• Design and deliver engaging training programs for internal teams, customers, and partners, in-person and virtually.
• Tailor content to suit diverse skill levels and user needs.
• Partner with the US team to align global training initiatives with local execution.
• Stay on top of product updates and trends, ensuring up-to-date training content.
• Serve as a product expert for internal and external stakeholders.
• Test new features and gather user insights to enhance training and inform product improvements.

Requirements

• 8+ years of experience in SaaS training, with a proven ability to build programs from scratch.
• Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
• Familiarity with instructional design principles and adult learning theories.
• Comfort working independently in a satellite role while collaborating with global teams.
• Enthusiasm for technology and web-based platforms.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup transforming Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment from our Berlin or Munich offices.

Hiring process

• Recruiter video call
• Meet your manager
• Challenge Task
• Meeting the team
• Bar Raiser interview