Customer Experience Center Manager

TL;DR

Customer Experience Center Manager: Manages and optimizes in-person executive meetings within the Customer Experience Center and at conferences with an accent on planning, logistics, coordination, and continuous process improvement. Focus on developing best practices, creating essential assets, and leveraging AI to enhance the overall briefing program.

Location: This role requires onsite work in Menlo Park, CA, with responsibilities extending to conferences in San Francisco and other locations within the United States.

Salary: $112,000–$147,000

Company

hirify.global is a fast-growing product company that empowers enterprises to achieve their full potential through innovation and collaboration.

What you will do

• Plan and manage all aspects of in-person executive meetings, including scheduling, logistics, and internal/external coordination.
• Develop and implement best practices, agenda templates, and assets to ensure seamless and productive customer experiences.
• Collaborate closely with the sales team to align meeting agendas with their specific goals and needs.
• Cultivate strong relationships with key stakeholders, including customers, partners, and internal teams.
• Evaluate and improve the Customer Experience Center (CEC) process continuously, utilizing AI for enhancement.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in managing executive meetings or events, preferably within a technology or B2B environment.
• Strong project management skills, with the ability to manage multiple priorities and ensure attention to detail.
• Excellent written and verbal communication skills, crucial for engaging with executive-level stakeholders.
• Strong analytical capabilities to make informed decisions using data.
• Familiarity with Executive Briefing Center (EBC) best practices and experience in their implementation.

Nice to have

• Familiarity with BriefingSource software.

Culture & Benefits

• Culture focused on impact, innovation, and collaboration.
• Opportunity to build big, move fast, and advance technology and careers.
• Commitment to data security and confidentiality standards.
• Support for professional growth within a fast-scaling team.