Marketing Services Manager (Hospitality)

TL;DR

Marketing Services Manager (Marketing): Leading and developing a high-performing team of Marketing Specialists to drive customer growth and improve marketing operations for restaurants with an accent on strategy, execution of multi-channel campaigns, and results analysis. Focus on ensuring compliance with marketing guidelines, scaling the team, and uncovering opportunities for revenue expansion.

Location: Remote, United States

Company

hirify.global creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

What you will do

• Lead and develop a team of 10-12 Marketing Specialists, including hiring, onboarding, goal setting, 1:1s, QA, and career development.
• Handle customer escalations and ensure quality through QA checklists and compliance with hirify.global Marketing Guidelines and legal/brand standards.
• Develop and implement innovative ways to work smarter and scale the team.
• Uncover and create opportunities to drive customer growth through regular books of business reviews.

Requirements

• 8+ years in customer success or marketing.
• 2+ years experience successfully leading & managing teams.
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms.
• Excellent communication, interpersonal and writing skills.
• Love for developing people in a high growth environment.
• Strong project management skills and an ability to multitask.

Nice to have

• Hospitality background.

Culture & Benefits

• Competitive compensation and benefits programs.
• Hybrid work model fostering in-person collaboration while valuing individual needs.
• Commitment to diversity, equity, and inclusion.
• Provides AI tools to empower employees and drive value for customers.
• Focus on learning, building, and adapting to changes.

Hiring process

• AI tools support recruiters and interviewers for tasks like note-taking and summarization.
• All hiring decisions are made by people.
• Commitment to creating an accessible and inclusive hiring process, with reasonable accommodations for persons with disabilities available.