Junior Client Onboarding Specialist (SaaS)

TL;DR

Junior Client Onboarding Specialist (SaaS): Acting as the primary point of contact for clients throughout the onboarding process for a hospitality SaaS solution, ensuring projects go live on schedule. Focus on delivering seamless client experiences, managing multiple projects simultaneously, and providing timely reporting.

Location: Remote, based in South Africa

Salary: €1,300–€1,800 (B2B contract)

Company

hirify.global is a global leader in hospitality software, founded in Poland, empowering hotels to maximize revenue and guest satisfaction through AI-driven SaaS platforms and marketing services.

What you will do

• Act as the primary point of contact for clients during the onboarding process.
• Deliver onboarding tasks to an exceptional standard, ensuring projects go live on schedule.
• Ensure clients enjoy a seamless and positive onboarding experience.
• Provide accurate and timely reporting on assigned projects.
• Collaborate with team members to support the achievement of company goals.

Requirements

• Previous professional experience in a hotel or hospitality software company, with a solid understanding of daily hotel operations.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Basic knowledge of the Software-as-a-Service (SaaS) model onboarding process and the hospitality industry.
• Strong organizational and communication skills, with fluency in English.
• Guest-centric mindset and an international mentality.
• Willingness to work remotely full-time from South Africa.

Culture & Benefits

• B2B contract with earnings between €1,300 and €1,800.
• Fully remote and flexible work environment with 24 days off break on B2B contracts.
• Annual 'Work with Us, Travel with Us' vouchers.
• Access to English language classes and a dedicated team development fund.
• Co-financed life and medical insurance, access to sports facilities, and professional mental health support.
• Experience a flat hierarchy, open communication channels, company retreats, and an employee referral program.

Hiring process

• Intro call with the Recruiter (up to 45 minutes).
• Role and Team fit interview with Hiring Manager (up to 60 minutes).
• Interview with Team Leader and Onboarding Manager (up to 30 minutes).